Product updates
Our development team reviews ways we can improve and provide a better product. This might be improving the site layout or adding new features. We aim for three product updates a year.
Notes:
- Product updates are added to library sites using plugins and themes.
- We roll out larger product updates in a testing mode (beta) to schools that have agreed to test before they are rolled out across all school sites.
- Schools can see a list of the latest updates on their library site. This will be in the Change Log (usually Librarian) or What’s New (usually Librarian+). This is a useful reference point to understand how the system has been updated.
Bugs
Sometimes a customer will report that a feature or function on the library site is not working as expected. These reports are initially investigated by our support team. If it looks like there is an issue with how the software is operating, we log this as a bug for the development team to investigate.
Feature Requests
Sometimes customers ask for features that are not currently available on the library system. If there are no immediate plans to add such a feature in a pending product update, the customer can submit a request on the Features Request Board. This is located on the library site Help Centre.